Returns & Refunds Policy
Thank you for shopping with Pro Swimming USA! We are committed to providing you with high-quality swimming programs, fitness-related products, and exceptional event experiences. This Returns Policy outlines our practices regarding returns and refunds.
1. Programs and Subscriptions
All swimming program subscriptions purchased through our website are final and non-refundable. Once you have completed your purchase, you will gain access to the selected program in your customer dashboard or affiliate link. We encourage you to review the program details carefully before making your purchase.
2. Physical Products
For physical products purchased from our website, we want you to be completely satisfied. If you are not satisfied with your order, you may return eligible products within **30 days** of the purchase date for a full refund or exchange, subject to the conditions outlined below:
– Eligibility for Returns: Products must be unused, in their original packaging, and in resalable condition. Items that have been used, or damaged will not be eligible for return.
– Return Process: To initiate a return, please contact our customer service team at returns@proswimmingusa.com within 30 days of receiving your product. Include your order number and a brief description of the issue. We will provide you with return instructions and a return authorization.
– Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
3. Event Bookings
All booking purchases for events hosted by Pro Swimming USA, LLC are final. However, if you are unable to attend an event, please contact us at info@proswimmingusa.com at least 48 hours in advance, and we will initiate a refund or do our best to accommodate you by allowing a transfer of your ticket to another participant or applying your purchase to a future event.
4. Refund Processing
Once we receive your returned product and confirm its eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
5. Contact Information
If you have any questions about our returns policy or need assistance with a return, please contact us at:
Pro Swimming USA, LLC
Email: returns@proswimmingusa.com
Phone: (754) 207 6216
Website: https://www.proswimmingusa.com
We appreciate your understanding and support. Thank you for choosing proswimmingsusa.com, and we look forward to serving you!
Effective Date: 06/19/2024